EarlyResolution’s Software as-a-Service (SaaS) is a leading default management platform for the auto loan servicing industry
Forward-looking automotive lenders worldwide are deploying advanced technologies to enhance customer interaction and streamline the borrower journey. The need for innovative solutions to identify and manage borrowers at risk of default is high on the boardroom agenda.
EarlyResolution redefines how auto loan servicers approach the issue by delivering exceptional customer experiences supported by improved operational efficiency and flexibility.
a scalable Software-as-a-Service solution that automates the entire auto loan default management process – from initial contact and underwriting to loss mitigation and repossession
• Many legacy systems with minimal integration/automation
• Manual letters, emails and homegrown systems for downstream processes
• Heavy reliance on resources to manually document calls in several systems
• Operations controlled through procedures, not enforced through toolset(s)
• Paper-based audit trail for letters and other documents
• Lack of single source of the truth
EarlyResolution is fast becoming the central pillar of default management for the loan servicing industry. Borrowers, servicers and third parties work on the same seamlessly automated platform from initial contact to repossession, simplifying the complex process, ensuring consistent service and guaranteeing an exceptional customer experience. EarlyResolution’s suite of features includes core collection scripting, customer service and workflow capabilities, providing a robust and comprehensive approach to default management.
With a remarkable 15-year track record, EarlyResolution’s enterprise-class decisioning engine has consistently demonstrated its mastery of reducing default operations costs and credit losses.
EarlyResolution’s advanced system architecture helps servicers adapt to regulatory and compliance changes without code changes. Clients can apply updates within days or weeks instead of months.
The platform was designed in response to industry demands, continually evolving in line with changing business needs through close collaboration with the sector.
Our lending solution focuses on scalability, security and flexibility. Seamless integration with applications from verified third-party providers within the fintech ecosystem ensures a comprehensive and holistic approach.
Implementing EarlyResolution collections and decisioning modules helped retire legacy systems, leading to significant cost savings and efficiency gains for a leading U.S. bank.
Using the EarlyResolution Borrower Portal, a major U.S. bank diverts 50,000+ calls each week away from the call center, improving customer satisfaction.
Usage of the platform helped dramatically reduce servicing costs and processing times for a global bank while improving compliance and audit requirements.
